Approved document

Ethan Hussong

Leadership Résumé

Professional summary

Senior technology leader who connects technical reality to business impact. Brings clear ownership and operating discipline to complex environments while developing leaders and stewarding substantial budgets.

Core capabilities

  • Technology strategy and operating models
  • IT service management
  • Platform and systems engineering
  • Reliability, resilience, and disaster recovery
  • Operating discipline, metrics, and automation
  • Decision artifacts and executive communication
  • Budget, vendor, and risk stewardship
  • People development and organizational leadership

Experience

  1. Federal Home Loan Bank of Chicago

    Jan 2019–present
    1. Sr. Manager, IT EngineeringOfficer designation: Vice President
      2021–present
    2. Manager, Systems Operations
      Jan 2019–2021

    I joined FHLBank Chicago in January 2019 to manage the operations team I’d supported as an Insight Global contractor. Since then, I’ve led systems operations and IT engineering inside a regulated financial institution.

    Scope

    • Led and mentored teams of up to 27 engineers and developers.
    • Oversaw IT service management, platform engineering, systems operations, and engineering.
    • Managed operating and capital budgets, vendors, resilience, and recovery responsibilities.

    Selected outcomes

    • Managed annual operating and capital budgets totaling tens of millions of dollars with less than 2% variance.
    • Reduced change-related breakages from 123 to 9, with zero failed ITSM changes in 2024.
    • Reduced IT organization mean time to resolve by 30%.
    • Reduced server delivery time from 10 days to 2 hours.
    • Reduced average incident response time from 20 hours to 4 hours.
    • Delivered automation estimated to save $2M and 5,000 hours per year.
    • Oversaw disaster-recovery efforts spanning 125+ applications and AWS and Azure environments.
    • Promoted multiple team members from engineering roles into management positions while maintaining zero employee turnover during my tenure.

  2. Insight Global

    2018
    1. IT Operations Engineer
      2018

    I worked for Insight Global on a contract assignment with the FHLBank Chicago Operations team. After a late-2018 reorganization, FHLBank hired me directly, effective January 2019, to manage the team I had been part of.

    Scope

    • Systems operations, cloud infrastructure support, recovery testing, and automation.

  3. Village of Northbrook

    2014–2017
    1. IT Systems Engineer
      2014–2017

    I built and operated municipal systems with an emphasis on network reliability, virtualization, recovery, and practical technology roadmaps.

    Scope

    • Municipal network and systems engineering across multiple public-service locations.

  4. Earlier foundations

    2004–2014

    Earlier roles established the progression from retail department management to hands-on IT operations.

    1. NOC Technician, Nuveen Investments2013–2014
    2. IT Service Center Analyst, Reyes Holdings2011–2013
    3. IT Administrator, Concord Healthcare2010–2011
    4. Department Manager, American TV & Appliance2006–2010
    5. Department Manager, Fry’s Electronics2004–2005

Education & certifications

  • Master of Business AdministrationUniversity of Wisconsin–Eau Claire Consortium
  • Bachelor’s Degree in Information TechnologyAmerican InterContinental University
  • Lean Six Sigma Green BeltGLSS, 2021
  • ITIL FoundationAXELOS, 2019