Experience & Impact
I joined FHLBank Chicago in January 2019 to manage the operations team I’d supported as an Insight Global contractor. Since then, I’ve led systems operations and IT engineering inside a regulated financial institution.
- Reduced change-related breakages from 123 to 9, with zero failed ITSM changes in 2024.
- Delivered automation estimated to save $2M and 5,000 hours per year.
- Oversaw disaster-recovery efforts spanning 125+ applications and AWS and Azure environments.
