Ethan Hussong
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Experience & Impact

Senior technology leader who connects technical reality to business impact. Brings clear ownership and operating discipline to complex environments while developing leaders and stewarding substantial budgets.

  1. Date
    Jan 2019–present
    Role

    Federal Home Loan Bank of Chicago

    • Position
      Sr. Manager, IT Engineering
      Officer designation
      Vice President
      Period
      2021–present
    • Position
      Manager, Systems Operations
      Period
      Jan 2019–2021
    Scope

    I joined FHLBank Chicago in January 2019 to manage the operations team I’d supported as an Insight Global contractor. Since then, I’ve led systems operations and IT engineering inside a regulated financial institution.

    • Led and mentored teams of up to 27 engineers and developers.
    • Oversaw IT service management, platform engineering, systems operations, and engineering.
    • Managed operating and capital budgets, vendors, resilience, and recovery responsibilities.
    Approved outcome
    • Budget stewardshipManaged annual operating and capital budgets totaling tens of millions of dollars with less than 2% variance.
    • Change reliabilityReduced change-related breakages from 123 to 9, with zero failed ITSM changes in 2024.
    • Resolution timeReduced IT organization mean time to resolve by 30%.
    • Server deliveryReduced server delivery time from 10 days to 2 hours.
    • Incident responseReduced average incident response time from 20 hours to 4 hours.
    • Automation valueDelivered automation estimated to save $2M and 5,000 hours per year.
    • Recovery scopeOversaw disaster-recovery efforts spanning 125+ applications and AWS and Azure environments.
    • People developmentPromoted multiple team members from engineering roles into management positions while maintaining zero employee turnover during my tenure.
  2. Date
    2018
    Role

    Insight Global

    • Position
      IT Operations Engineer
      Period
      2018
    Scope

    I worked for Insight Global on a contract assignment with the FHLBank Chicago Operations team. After a late-2018 reorganization, FHLBank hired me directly, effective January 2019, to manage the team I had been part of.

    • Systems operations, cloud infrastructure support, recovery testing, and automation.
  3. Date
    2014–2017
    Role

    Village of Northbrook

    • Position
      IT Systems Engineer
      Period
      2014–2017
    Scope

    I built and operated municipal systems with an emphasis on network reliability, virtualization, recovery, and practical technology roadmaps.

    • Municipal network and systems engineering across multiple public-service locations.
  4. Date
    2004–2014
    Role

    Earlier foundations

    1. Nuveen InvestmentsNOC Technician2013–2014
    2. Reyes HoldingsIT Service Center Analyst2011–2013
    3. Concord HealthcareIT Administrator2010–2011
    4. American TV & ApplianceDepartment Manager2006–2010
    5. Fry’s ElectronicsDepartment Manager2004–2005
    Scope

    Earlier roles established the progression from retail department management to hands-on IT operations.

    • Frontline retail management followed by service-center, systems-administration, and operations work.